Issue importing solution to a new env

TigerGraph Platform
1

I’m trying to import a solution from a single-node env to a 4-cluster env. The loading bar comes up, but for less than a second. Then, GraphStudio says, “solution is imported”. However, nothing seems to be imported.

2

If there’s an existing graph, importing a solution causes and Internal Server Error

3

Hi Rob,

This seems an unexpected behavior. Which GraphStudio version are you using, and which version if the solution tarball exported from?

Best,

Renchu

4

Hi Renchu,

Both graphs are 2.5.2.

It seems there may be a different issue. After the cluster installation, I create an empty graph to instantiate the gse/gpe, but when I look at the (nonexistent) schema, I get the same Internal Server Error.

Rob

5

Hi Rob,

Is it possible that you send us the solution tarball so that we can take a look? If not, we can schedule a online debug meeting.

Best,

Renchu