GSQL webclient on TGCloud doesnt launch in Firefox

TigerGraph Cloud
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1

I am trying to launch the GSQL web shell

GoTTY_-home_tigergraph_tigergraph_app_cmd_gsql-u_tigergraph__ip-10-41-28-130
GoTTY_-home_tigergraph_tigergraph_app_cmd_gsql-u_tigergraph__ip-10-41-28-1301266×651 26.7 KB
on my TGCloud instance via Firefox browser. For some reason, it doesn’t simply come up and gives me a blank page. Please see attached.

When i try to do the same in another browser, the web shell comes up fine.

is this a known issue with Firefox? are there any special settings on the browser what twill enable the GSQL web shell to work properly ?

2

I just tried it on a fresh install of FireFox and it worked fine for me.

Try visiting the link without the port number attached to the end, like this:

https://customer360.i.tgcloud.io
or
https://customer360.i.tgcloud.io/#/login

3

I’ve experienced the same with Firefox and the GSQL webclient. After I take a look in the console via developer tools, here’s the error message I see:
Loading failed for the with source “https://STUFF.i.tgcloud.io:PORT/js/gotty.js”.

My guess would be that something the javascript file relies on isn’t compatible with Firefox.

My personal workaround has been to use Chrome for GSQL client access.

I’ve opened up a ticket with the Cloud Engineering team, but given that there is a straight forward workaround I imagine this will be low priority.

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