Roles Management and Admin Portal is loading forever in TGCloud

[morsagmon]

Created a new tgcloud account and a 3.8.0 instance.
When accessed from the Tools tab of the Cluster (where the cluster id is passed as a query string), the Cloud Admin Portal loading forever:

Also, Role Management in Access Management - loading forever:

Please advise.
Thanks!
Mor

[Renchu_Song]

Hi Mor,

Thank for for reporting this issue. Can you help open the Chrome Developer console, and send us the errors you see there?

Best,
Renchu

[Renchu_Song]

Hi Mor,

In order to facilitate the investigation, is it possible to invite renchu.song@tigergraph.com and ding.zhao@tigergraph.com do your organization as Cluster Admin role?

Best,
Renchu

[morsagmon]

You’re invited.
However, now I cannot resume the cluster.
I’m getting an error:
Insufficient credits. Please add a credit card or subscribe via AWS / Azure / GCP marketplace.

This cluster was up yesterday and paused (it’s a free cluster), but why can’t I resume it?

[Renchu_Song]

Hi Mor,

The reason of the issue is because the 2 nginx headers are added from AdminPortal.

After removing them, it works now.
Can you share with us your use case that needs these 2 nginx headers? Are you trying to embed TigerGraph tools in your own product in some way?

Best,
Renchu

[morsagmon]

Hi Renchu.
Thanks for your help with this.
On my previous instance (3.5.3), I had some issues sending REST API requests from AWS, and after some support deliberation I was advised to add these settings (there’s a thread about this here somewhere).
If it will work without these settings on 3.8.0 - fine with me
But what if someone really needs these CORS settings? the app should not break anyway…

Btw, it this the reason why I could not also resume the cluster?

[Renchu_Song]

Hi Mor,

No problem, please have a try and let me know if the REST API request works
We are working on a long term solution for the CORS settings
Fail to resume cluster is an edge case that we fixed today, thanks for reporting this to us

Best,
Renchu

[morsagmon]

Also, see here my new message:

Users Management in Admin Portal missing tabs: All Users and Roles Management

Hi Renchu. Unfortunately, I cannot find a way to create users and assign roles and hook everything together (I need a user for REST API calls - getting token and running queries). See in the documentation screenshot below it is on version 3.8 - but still showing the tabs in the Admin Portal the way it was in older versions. No documentation for 3.8 and I cannot figure it our just by playing around with the portal. Please advise… [image]

[morsagmon]

Very well.
Once we clear the users/roles issue I’ll be able to set things up and test REST requests…
Thanks!

[morsagmon]

Renchu,
I can already test the REST request, as I already have a secret defined.
However - it is also not working with 3.8. See here:

Route /requesttoken not found error in REST API request

Created a new v. 3.8.0 instance in a newly created Tigergraph account. Created a secret. With the secret, I am attempting to send a REST API request to obtain a token. This code is working perfectly for an older instance, v. 3.5.3. As per the documentation, I just changed the port from 9000 to 443. function tgGetToken (secret, domain = "localhost", lifetime = 1000000) { var url = "https://" + domain + ".i.tgcloud.io:443/requesttoken"; var data = { "secret": secret, "lifetime": lifetime …