Tigergraph is incompatible with Alibaba Cloud host and crashes

The issue is as follow:
TigerGraph version 3.6 database installed on Ali virtual machine server,when I imported 400+ node relationships, and then the tg db is crashed every 1-2 hours,the detailed log and Ali virtual machine configuration are as follows:8C32G , please help to provide the best solution, thank you.

@Amelia Without direct access to the machine it will be hard to diagnose the issue. Usually crashes are due to memory issues.

My recommendation would be follow this troubleshooting guide Troubleshooting Guide :: TigerGraph Server

At the very end of the documentation it states if you’re still unable to resolve the issue after following the steps to create a Support Ticket with TigerGraph Support Engineering team.

1 Like

OK,thanks,i try it ,thanks for your supporting.